Refund and Returns Policy

K2 Incense Store Refund and Returns Policy

At K2 Incense Store, we strive to ensure that our customers are completely satisfied with their purchases. If you encounter any issues with your order, please refer to our refund and returns policy outlined below.

1. Return Eligibility: You have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition that you received it: unworn, unused, and in its original packaging.
• You must provide a receipt or proof of purchase.

2. Damaged Goods: If your product arrives damaged during transit, please inspect the package immediately. If you notice any defects or damages, contact us right away at info@k2incensestore.com. We will evaluate the issue and arrange for a replacement or refund as necessary. Shipping costs for returns due to damaged goods will be covered by us.

3. Non-Returnable Items: Certain items are non-returnable, including:

• Perishable goods (such as food or plants)
• Custom products (like special orders or personalized items)
• Personal care items (such as beauty products)

4. Return Process: To initiate a return, please follow these steps:

1. Email us at info@k2incensestore.com with your order details and reason for the return.
2. Package the item securely in its original packaging.
3. Ship the item to the following address:javascriptK2 Incense Store [Your Return Address Here]

5. Shipping Costs: You will be responsible for paying your own shipping costs for returning items that are not damaged. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges: We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at info@k2incensestore.com.

7. Contact Us: For any questions regarding our refund and returns policy, feel free to reach out to us at info@k2incensestore.com. We are here to help!Thank you for choosing K2 Incense Store! We appreciate your business and are committed to providing you with the best service possible.